28 - 29 November, 2018
Grand Copthorne Waterfront Hotel, Singapore

Conference Day Two - Thursday, 29 November 2018

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:10 am Chairperson Opening Remarks

UNLOCKING GROWTH IN ASIA’S PAYMENTS MARKET

9:10 am - 9:50 am KEYNOTE: Building an Inclusive Digital Payments Ecosystem in Asia

Ms Huey Tyng Ooi - Managing Director, GrabPay - Singapore, Malaysia & The Philippines, Grab
·         Designing cost-effective and sustainable next generation financial services: Why digital payments is the future
·         Structuring a digital payments business strategy transforming transactions, customer interactions, product and services
·         Managing multiple and diverse stakeholders to drive and advance the establishment of an inclusive digital payments economy
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Ms Huey Tyng Ooi

Managing Director, GrabPay - Singapore, Malaysia & The Philippines
Grab

·         Evaluating digital payments opportunities for the banked and unbanked markets in Asia
·         Understanding cultural nuances and local market dynamics to capture market share in the shortest time span
·         Building simple and user-centric payment systems  to capture new market segments and grow user base 
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Mr Balaji Nadarajan

Head, Payments and Cash Management
ANZ Bank Singapore

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Mr Philip Glickman

Regional Head of Commercial Payment - Asia Pacific Region
MasterCard

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Mr Soon Sze Meng

Vice President, Business, International
Singtel

10:35 am - 11:20 am Morning Networking and Refreshment Break

BLOCKCHAIN & ARTIFICIAL INTELLIGENCE APPLICATIONS IN PAYMENTS

11:20 am - 12:00 pm The Use of AI and Machine Learning for User Personalisation Along the Customer’s Payment Journey

Mr Simon Poon - Head of Data & Strategy - Wallet & Finance Ecosystem Development, Baidu
·         Leveraging strategic analytics to attract, retain customers and nurture based on payments data gathered
·         Performing advanced segmentation to personalise customer experience new customer value proposition to drive profitability
·         Enabling real time analysis of customer spending patterns to proactively influence buying behaviour
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Mr Simon Poon

Head of Data & Strategy - Wallet & Finance Ecosystem Development
Baidu

12:00 pm - 12:40 pm Delivering a Seamless Omni-Channel Payments Experience

Mr Nauman Bashir - Head of Digital for Retail Banking, Standard Chartered Singapore
·         Implementing a robust payments strategy to meet and manage new customer expectations of the millennial and Gen-Z
·         Striking the right balance between high tech and high touch in your multi-channel service evolution
·         Establishing synergies between online and offline platforms and activities for greater engagement
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Mr Nauman Bashir

Head of Digital for Retail Banking
Standard Chartered Singapore

12:40 pm - 1:40 pm NETWORKING LUNCH

OPTIMISING THE PAYMENTS EXPERIENCE

·         Delving into the benefits of blockchain and Fintech to improve the speed, cost and transparency of payments
·         Assessing the challenges of implementing blockchain and Fintech in new wave payment technologies
·         Exploring further applications for investing in blockchain and Fintech to deliver exceptional payment solutions in Asia
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Mr Malikkhan Kotadia

Co-Founder, Chief Mentor & Chief Executive Officer
Finnovation Labs

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Mr Prajit Datta

Chief Data Scientist Organisation
Bank of America

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Dr Eliza Mik

Assistant Professor
Singapore Management University

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Mr Leslie Chan

Vice Prsident
Singapore Bitcoin Club

2:25 pm - 3:05 pm Next-Gen Loyalty: Leveraging Multi Industry Loyalty Alliance Programs to Gain and Retain Customers

Mr Aik-Phong Ng - Managing Director, Fave Singapore & FavePay
·         How to select, identify and pursue win-win partnerships
·         Establishing a consumer-friendly online tracking dashboard to exchange, consolidate and redeem loyalty rewards earned from partners across industries
·         Driving the We-Economy: Proactively creating a community of engaged members through consolidation to increase  redemption rates 
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Mr Aik-Phong Ng

Managing Director
Fave Singapore & FavePay

3:05 pm - 3:35 pm Afternoon Networking & Refreshment Break

WINNING THE WAR FOR WALLETS

·         Identifying  opportunities and challenges in shifting to mcommerce business models
·         Discussing innovative approaches to capture both the banked and unbanked market segments
·         Identifying important focus areas in developing and driving  mobile wallet adoption
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Mr Colin Lim

Chief Executive Officer,
mobilityx

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Mr Christopher Tiffin

Chief Executive Officer
Boost - Axiata Digital

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Ms Elena Lim

Director, Payments & Partnerships (APAC)
Fitbit

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Mr Aik-Phong Ng

Managing Director
Fave Singapore & FavePay

4:20 pm - 5:00 pm Positioning Your E-Wallet for Success: How to Win Business and Loyalty from Savvy, Digitally Enabled Shoppers

Mr Christopher Tiffin - Chief Executive Officer, Boost - Axiata Digital
·         Exploring the benefits and mechanics of integrating your store card within the digital wallet
·         Utilising emerging technologies such as augmented reality to further drive engagement and to provide smart recommendations
·         Tailoring powerful in-store offers and in-app notifications to replace flyers, and digital receipts for greater cost savings 
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Mr Christopher Tiffin

Chief Executive Officer
Boost - Axiata Digital

5:00 pm - 5:30 pm Building Simple and Secure Payment Experiences with Google Pay

Mr Skip Allums - Design Lead, Google Pay
  • Learn how Google implies user-centered design principles to payments
  • Gain, retain and win consumers through a great customer experience platform
  • Create a sustainable mobile payment ecosystem to constantly delight and engage your customers
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Mr Skip Allums

Design Lead
Google Pay

5:30 pm - 5:30 pm Chairperson Closing Remarks & End of Day 2